The Housing Opportunities Commission (HOC) in Kensington, MD provides a variety of services to public housing residents. From 2010 to 2011, Dr. Flower conducted program assessments of three Housing and Urban Development funded Resident Opportunity and Self-Sufficiency programs. Two of the programs focused on provision of employment, education and case management; while the third was an evaluation of utilization and customer satisfaction of a neighborhood drop-in center by public housing residents. Evaluation activities for these projects included coding data from paper files, creating data collection tools to capture additional information and client surveys, analysis of existing administrative data and writing brief reports summarizing the findings.